Privacy Policy

1. Overview of Our Referral Service

Centerline Rodding & Drain (“we,” “us,” or “our”) operates centralrodding.info as an independent marketing and referral service based in Oak Lawn, Illinois. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you access our website or telephone our dispatch coordination line at (321) 559-0657.

2. Information Collected Via Telephone Calls

Because telephone calls are the primary means of contacting our referral network, we collect information when you dial our published tracking numbers:

• Caller Identification: Your telephone number, carrier, and caller ID name transmitted by telephony networks.
• Call Audio Recording: Telephone calls to our dispatch line may be recorded or monitored for customer service quality, dispute resolution, and training purposes. By dialing our number, you consent to call monitoring and recording.
• Service Inquiry Details: Information you verbally provide, such as your service address, municipality, building type, plumbing symptoms, cleanout location, and preferred service timing.

3. How We Use and Share Your Information

The primary purpose of collecting your contact and symptom information is to connect you with independent, third-party plumbing and sewer contractors who service your geographic area in Cook County.

When you call, your verbal details and phone number are transmitted to independent local service providers who can dispatch technicians and provide on-site written estimates. We do not sell, rent, or lease your personal information to unrelated third-party data brokers.

4. Website Analytics & Cookies

Our website uses standard technical log files and privacy-focused performance analytics to monitor server health, measure traffic volumes, and ensure rapid page loading. These technologies may collect:

• Internet Protocol (IP) addresses (anonymized where applicable)
• Browser type and operating system
• Referring/exit pages and timestamp data
• Aggregated click patterns on telephone call links

5. Third-Party Links & Independent Contractors

Our website provides links to external governmental and utility resources (such as the Illinois Department of Public Health and municipal public works pages). We do not control and are not responsible for the privacy practices of external websites. Furthermore, independent contractors who receive your referral inquiry operate under their own independent business policies and trade practices.

6. Contact Us Regarding Your Data

If you have any questions or concerns regarding our privacy practices, please contact our administrative desk at: